The global talent shortage is the most acute it has been in decades. Businesses, irrespective of size, industry and geography, are struggling to find the right skills to fill open positions. The situation is so critical that nearly two-thirds of companies, according to one study, have had to adapt their business strategy to available talent.

Great customer service is crucial for your company to retain customers, build your reputation and continue to grow. The service experience begins at the initial purchase but offers opportunities for engagement and growth throughout the customer’s lifecycle. Customer service is more than just providing answers to customers’ issues or questions, it’s an important part of the commitment you make to each of your customers. Superior service gives your customers the smooth and enjoyable experience they deserve.

Every holiday season, companies increase their staff in order to accommodate the increase in traffic. The quality of the experience that companies provide to job seekers can affect the success or failure of the hiring process. The candidate experience can make or break your recruiting process and is the key to standing apart from your competition during this holiday season. 73% of candidates say the job search process causes them the most stress. So why not make it easier?