Top 5 Things We Learned at TSC 2019

Chick-fil-A Palm Beach Lakes and Chick-fil-A Okeechobee and Turnpike were dealing with a common problem for quick-service restaurants: A high rate of turnover. Kasey Castle, Chief People Officer of both locations, understands that a great customer experience comes from having a great team behind you. Hiring and onboarding is a crucial aspect for growing a business, but hiring the best talent doesn’t mean much if you can’t retain them for the long term. Kasey needed a system that could help her manage her complete talent strategy.

We’re now well into the second half of the year, and it’s at this time that we like to take a moment to evaluate the state of HR and take stock of the trends, legislation, and innovations that have exhibited influence on the industry and will shape how we think about HR in our near future. Here are the more significant factors we’ve seen leaving their mark on HR practices so far this year:

Employee reviews should go far beyond a quick, 5-minute conversation where you ask them how they feel about the work they’re doing and if they have any questions. In fact, 90% of performance reviews are ineffective. These infrequent meetings should no longer be viewed as a standard procedure that has to get done. Instead, performance reviews should be used to provide employees with detailed constructive feedback that aligns with your company’s goals and values. Take advantage of this opportunity to promote business growth. After all, your employees are your greatest assets — ensure they’re producing exceptional work that reflects what your business stands for.