Employee onboarding is one of the most crucial parts of the employee lifecycle. The employee has already made some type of impression that eventually led to a job offer, but now comes the time where the company must retain their new employee by showcasing their company, the culture and the different facets of the business. The employee onboarding experience can be delivered in many different ways by several different techniques. While every company onboards employees differently, it’s important to not only capture the attention of your new hire but use this experience as one that will retain them for years to come. First impressions matter, in fact, 28% of employees said that they left their job within the first 90 days of starting due to an unsatisfactory onboarding process.

The global talent shortage is the most acute it has been in decades. Businesses, irrespective of size, industry and geography, are struggling to find the right skills to fill open positions. The situation is so critical that nearly two-thirds of companies, according to one study, have had to adapt their business strategy to available talent.

Great customer service is crucial for your company to retain customers, build your reputation and continue to grow. The service experience begins at the initial purchase but offers opportunities for engagement and growth throughout the customer’s lifecycle. Customer service is more than just providing answers to customers’ issues or questions, it’s an important part of the commitment you make to each of your customers. Superior service gives your customers the smooth and enjoyable experience they deserve.