HR technology is changing, and the corresponding HR practices are changing right along with it. Think back 20, 10 or even 5 years ago. Do you still follow the same processes? Are the systems you once used still current and the key to helping with those tedious tasks? Most likely not. In just a few short years, so much has changed that is seems impossible to keep up with the “Joneses” or to even know what works and what doesn’t.
It’s time to step into the 21st century (or even the new decade for that matter) and find out what outdated HR techniques you’re still practicing and what new advances in technology have been replacing them.
Cold Calls vs. Chatbots
Think of your most tedious tasks. We’re guessing that cold calling possible candidates is pretty high on the list. This needs to be done after you’ve already spend hours shuffling through LinkedIn and Job Search profiles to find a good match for your company. Now, you have to call, pitch the position and hope they decide it’s a good fit. This is a trial and error process that can be a very time-consuming part of the passive sourcing process. This is where chatbots come into play.Check out these 4 #HR practices that were once all the rage, but aren’t relevant anymore!
No more wondering and guessing when it comes to picking the right candidate, and no more anxious phone calls to stranger who could turn out to be a waste of your time. Chatbots allow you to create automated communications directly with candidates who visit your career site. For example, if a potential candidate goes to your site, a chat might pop up saying that you are hiring for a key position. If they are interested, they just reply! The chatbot is then able to ask the experience level, provide details about the job, gather contact information and even schedule an interview all within minutes.
Chatbots are all about efficiency. No matter how long you’ve been in the industry, you can’t do more than one thing at a time, and there is only so much time in the day to get everything done. This means most of your time is spend doing tasks that could otherwise be handled automatically or in a more productive manner. Recently a chatbot named Jill proved to answer questions with 97% accuracy. This helps to give people access to the information they need in a moment’s notice while freeing your team up to focus on more impactful activities.
Shifting to Productivity
You may have known that upgrades have been all the rage in HR for years. What mattered was how automated you were. ATS, CRMs - the works. But now that’s not necessarily the case. Over the last few years, the HR industry has shifted how it views what true “success” is. Sure you have the latest HRM, video interviewing or even VR training options, but are you using them to their fullest potential? Are you being productive?
This doesn’t necessarily mean that you need to throw out those new tech updates. Instead, automation and productivity should work hand-in-hand. Research shows that about 45% of companies are still focused on basic process automation, so it makes sense that it is still a part of your process. Ensure that you pick the tech that works best for your needs and that you utilize these new advances in a way that helps increase productivity and accomplishment throughout your team.
Continuous Performance Management Replacing Performance Reviews
We’ve talked about performance management numerous times but here’s the short version - it needs to be continuous. If you’ve been in the game awhile, you may be used to 6-month or even once a year performance reviews, but the times are changing and continual feedback is the latest trend. Research done by a CEB study found that 95% of managers are “unhappy” with traditional performance management. Do you see why it’s time to shake things up?While some businesses continue to do things like they always have, others realize that change brings great #innovation. Check out these 4 trends that have evolved over the years:
Note that this doesn’t mean checking in on employees or even managers every single day (talk about tiring). You should, however, create a system of open communication. Show managers that they need to discuss projects while they happen, show appreciation and let employees know when something may have run amuck.
Performance Management Tips for Your Company
- Hold regular check-ins
- Establish clear criteria and provide examples
- Have an action plan for your employees
- Give employees the chance for upward feedback
- Coach employees
Changes in the Well-Being Market
If you’re in HR you know how important your employees are. In order to help them stay on top of their game, you need to not only keep their engagement and productivity high, but also realize that their health has a huge impact on their work. Reminding employees and offering up resources to help with sleep, fitness, eating habits and overall health can have a great impact on both work and life to help make your employees the best they can be.
Check out these stats on workplace wellness:
- Wellness Programs improve employee health behaviors.
- The cost associated with presenteeism due to poor employee health is at least 2 to 3 times greater than direct health care expenses.
- Wellness Programs Reduce Elevated Health Risks.
Trends change and employees are always needing new innovations to stay engaged and motivated. Keeping up with not only the latest technology, but also the latest processes is pertinent to keeping up moral. Don’t fall behind! With ClearCompany’s Talent Management Solutions, we help you stay “hip” to the times so you can offer employees and managers the resources they need to be successful.
As a Marketing and Event Manager, Meredith coordinates best-practice content and brand-awareness events for ClearCompany. With her career in HR tech, Meredith works closely with HR practitioners and is passionate about providing them with the tools and information they need to succeed.