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Applicant Tracking System Employee Experience

Using the Right Technology to Support an Undeniable Candidate Experience

September 6, 2018
6 min read
Group 1-1

Performance Management, Supercharged


Nearly four in five candidates (78%) say a company’s overall candidate experience is an indicator for how well they value their employees. A recruiter’s day is often tied up in administrative tasks, leaving minimal, if any at all, time to update candidates on their application status or be available for questions and concerns.

First, what establishes a bad candidate experience? Software Advice asked candidates what they consider a poor candidate experience, discovering the following:

  • Unclear or confusing application process
  • Extremely long application
  • Vague job descriptions
  • No confirmation email post application
  • No notice or status update after the position is filled
  • Unable to reach or communicate with a recruiter

From here, we can quickly identify candidates are looking for more communication from the hiring teams. Simple confirmation emails once applications are submitted and an email address a recruiter could be reached at would be a great start. If there’s something recruiters always wish they had more of, it’s time. Discover ways to leverage technology to help you create an undeniable candidate experience.

Download this checklist to create an excellent candidate experience, every time.

Speed Up Your Process

We’ve discussed time-to-hire earlier in this guide series and how we can run audits to cut time. Poor application processes that are too long or hard to follow not only cause lost candidates, but also can tarnish your employer brand. 64% of applicants would share negative application experiences with friends and family, and 27% would actively discourage others from applying.

Find out how to pair technology with your #recruitment strategy for an undeniable #candidateEx:

Recruitment automation software like ClearCompany’s Talent Management Suite of solutions speeds up your hiring process from screening to onboarding and retainment. Our suite of talent solutions uses your company’s mission and vision to find, hire and engage more top talent while also checking the list on every feature and administrative need.

Learn more about Talent Management Success!

Reply to Candidates in a Jiff

The application process is a stressful one for candidates. Think about it, the average candidate spend between 3 and 4 hours submitting a single application. They’ve never met the people at this company, but they’re putting themselves and their skills out there to be examined in hopes to score a new career path. When candidates expose themselves with every hope in their heart and don’t hear anything back for days, they’re going to get pretty nervous they did something wrong. A few daunting numbers on the application notification:

  • 65% of candidates say they never, or rarely, receive notice about their application.
  • When applicants don’t hear back, 85% doubt that a human being ever reviewed their application.
  • Of those that do receive a notification after applying, 51% say it takes 1 month or more.

Automation allows recruiters to screen every applicant that comes through the doors, and reply to them as well. ClearCompany’s text recruiting solutions gives recruiters the power to connect with candidates on a personal and immediate level. 75% of U.S. adults use a smartphone and 79% of candidates between the ages of 18-44 have their cell phones with them 22 hours of the day.

Your recruitment team has to assess whether or not integrating SMS into your mobile recruitment strategy is beneficial for your desired candidate, much less plausible to your campaign. Even with the rise in mobile strategy, some HR professionals feel the ability to apply for a position with a mobile device adds to the candidate experience. Candidates may not use SMS to apply for jobs, but it’s definitely part of how they receive and send information around and about jobs. However, recruiters have a different take than their Human Resource counterparts. Common ways SMS is used by recruiters:

  • More than 78% of recruiters use text messaging to schedule interviews.
  • More than 76% of recruiters use text messaging to confirm these scheduled interviews.
  • 80% of recruiters use text messaging to follow up with candidates after their interview.

Candidates already have their phones with them, and are likely already obsessing about the application they just submitted, give them a little ease of mind by zipping out a message.

Learn more about including SMS text messaging in your mobile recruitment strategy to improve candidate experience.

Provide Feedback

Talent is 4X more likely to consider your company for a future opportunities when you offer then constructive interview feedback; yet only 41% have received interview feedback before. Furthermore, 60% of candidates say better communication throughout and after the application process would make the most positive impact. Giving feedback should be relatively simple if you’re giving candidates your 100% honesty (which they deserve). When providing candidate feedback, keep a few of these basics in mind:

  • Be honest.
  • Write in a creative, kind tone.
  • Be tactful (give them tips or words of advice they can use as a tool to improve).
  • Don’t compare them to other candidates (if you’re rejecting them).
  • Don’t provide any false hopes.
  • Provide praise for things they preformed/spoke well on.
#DYK 4 in 5 candidates say a company’s overall #CandidateEx is an indicator of how they value employees? Take charge of your recruitment automation:

ClearCompany’s talent acquisition platform gives recruiters the power to conduct all communications and candidate outreach within one simple suite. Background checks, interview scheduling, email integrations, candidate management and more all in the complete Talent Management Platform.

Learn more about the platform and all its functions and features.

Build Your Talent Pool

Have you ever rejected a candidate and said, “We’ll be sure to keep your resume on file for when a new opportunity pops up in the future,” but when that opportunity does pop up, you can’t find those candidate resumes for the life of you?

Building a talent pool used to be a pretty manual process until very recent technological developments. Rediscovery technology makes talent pooling more convenient than ever before.

What is talent rediscovery? The ability to automatically screen candidates who applied for a previous role at your company and match them to an open req from your ATS database.

The benefits of talent rediscovery according to Ideal.com:

“By allowing recruiters to tap into candidates that are already in their ATS, talent rediscovery holds the potential to dramatically increase efficiency, reduce spend and increase competitiveness for talent.”

In addition to relationship building with previously sourced candidates, talent pooling reduces recruitment costs, reduces time spent on hiring and increases talent engagement.

Where do we go from here? ClearCompany offers a complete HRMS and Talent Management Solutions Suite to take care of all your candidate and employee needs. Your mission and vision for your recruitment and hiring strategy are a crucial element to our platform. Get a free demo with one of our team representatives to start setting your recruitment succession goals.


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