September 19, 2019

Chick-fil-A Palm Beach Lakes and Chick-fil-A Okeechobee and Turnpike were dealing with a common problem for quick-service restaurants: A high rate of turnover. Kasey Castle, Chief People Officer of both locations, understands that a great customer experience comes from having a great team behind you. Hiring and onboarding is a crucial aspect for growing a business, but hiring the best talent doesn’t mean much if you can’t retain them for the long term. Kasey needed a system that could help her manage her complete talent strategy.

See how Chick-fil-A turned around their #EmployeeTurnover with @ClearCompany in their latest case study:

ClearCompany’s Full Platform Solution allowed Kasey to manage recruiting, onboarding, and performance management – the complete, streamlined, automated talent acquisition process she had been looking for.

“ClearCompany has saved me, personally, 8-15 hours of labor a week in my schedule in completing paperwork. This past year, I hired 70 people during the month of August! And I would’ve never been able to do that prior to ClearCompany.”

-Kasey Castle, Chief People Officer, Chick-fil-A Palm Beach Lakes and Chick-fil-A Okeechobee and Turnpike


As a result, Kasey’s performance management program showed immediate results, with staggering improvements in retention and turnover at both Chick-fil-A locations. In Palm Beach Lakes she beat the national franchise average for turnover for the first time ever, and at Okeechobee and Turnpike she saw a significant improvement immediately:

Click the image below to read the full case study.

For more information about the improvements gained from the ClearCompany and Chick-fil-A partnerships, visit our website. To learn how ClearCompany and can help you reach your own business goals, reach out to speak with an expert today.

Chick-Fil-A reducing turnover case study blog CTA

Jason Burke
Jason Burke

As ClearCompany’s Customer Engagement Manager, Jason works closely with both the Customer Success team and the Marketing team to provide messaging that will help our customers leverage the ClearCompany platform to create Talent Success.

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