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Applicant Tracking System Recruiting & Hiring Case Study

Creating A Comprehensive Tool Set For Hiring With Freddy’s

May 20, 2021
7 min read
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Performance Management, Supercharged


Our mission is to help our clients achieve their missions by planning for, finding, and keeping more A Players. The ClearCompany Talent Management Platform has helped revolutionize hiring talent and managing employees for organizations in every industry. Our experts have a passion for improving and supporting all workforces by way of our end-to-end HR solution.

@ClearCompany helped @FreddysUSA to create a #hiring process that supported their rapid growth. See how:

Frequently, we select a success story to provide insight into real clients ClearCompany has helped. From construction companies to clients in the hospitality industry, we are dedicated to ensuring your business’s growth and success through the employees who make it happen every day. One great example comes from Freddy’s Frozen Custard & Steakburgers. With help from ClearCompany’s comprehensive and integrated Applicant Tracking System, Freddy’s expanded its ability to hire at scale.

EXPLORE: To view all our case studies of real clients and their success using ClearCompany, check out our ClearCompany Client page.

Focus on the Applicant Tracking System

When it comes to HR technology, companies need the support of tools that seamlessly integrate and collaborate, creating end-to-end solutions to their everyday needs. ClearCompany provides a solution for companies looking for a full platform or singular tool to refine their recruiting strategies.

Although clients often see the most benefit from using all of ClearCompany's end-to-end solutions, our modular nature means that clients can get amazing results using only our Applicant Tracking System! Our ATS is the easiest-to-use software you'll find, designed to support your customized recruiting strategy.

A View Into Freddy’s

Freddy’s Frozen Custard and Steakburgers has quickly become an American Institution. With over 400 locations from coast to coast, Freddy’s prides itself on serving great food and providing an outstanding guest experience. At its headquarters in Wichita, Kansas, the corporate ownership group, which operates 34 of its own restaurants, has recently seen tremendous growth, opening over 9 new locations in the last 3 years. As Freddy’s continues to grow, their fundamental belief stays the same: just because you get your food fast doesn’t mean you have to sacrifice quality or experience.

See how @ClearCompany helped @FreddysUSA to build a robust and reliable #hiring pipeline that consistently provided high-quality #candidates:

The Problem: Rapid Growth and A Demand For Candidates

In the hospitality industry, experience is everything. Poor customer service or a lackluster meal can make the difference between an angry review and a loyal customer. While Freddy’s has always focused on providing high-quality meals, their rapid growth and expansion made it challenging to recruit and hire high-quality employees. Freddy’s needed a way to hire top talent and do it quickly.

“Before ClearCompany, hiring was still very manual. We have a great company and a great story to tell. But we didn't have a way for all of our locations to manage recruiting through one portal. That was the appeal of ClearCompany - being able to create a more cohesive recruiting and hiring process.” - Stacey Kluge, Director of Personnel & Compliance at Freddy's Frozen Custard & Steakburgers

Fast-casual restaurants have a notoriously competitive labor market. Applicants often apply for multiple jobs at any one time, and turnover rates are high. Freddy’s quickly realized their need to reach and engage with candidates before their competitors did. Equally important, Freddy’s corporate restaurant group needed applicant tracking software powerful and flexible enough to manage hiring across dozens of locations.

“I think that the sooner you can reach out to a candidate, the better. We all know that applicants are applying for several jobs at a time. So our ability to reach them quickly and to have positive communication is so important.” - Stacey Kluge

The Cherry On Top: An ATS You Can Trust

Freddy’s found the secret recipe to high-efficiency hiring with ClearCompany. By implementing our award-winning Applicant Tracking System, Freddy’s was able to manage its hiring process and create an engaging candidate experience. With assistance from ClearCompany’s automated job postings on career sites, Freddy’s quickly boosted their applicants and expanded their candidate pool. Most importantly, the pre-screening capabilities of an ATS provided a consistent flow of qualified candidates, ensuring operations remained smooth.

“In the restaurant industry, we’re not fond of a long process. We're going to interview; we’re going to review the candidate information. It’s going to be short and sweet. With ClearCompany, you can customize the hiring process to make it as long or as short as you want, and for restaurants, it makes sense to be able to pick the features that work for our group. That's one of my absolute favorite things.” - Stacey Kluge

Using their candidate database and ClearCompany’s comprehensive toolset, Freddy's re-engaged with previous and passive candidates, expanding their applicant sources. With access to insightful candidate data, Freddy’s was able to identify how their candidates preferred to apply, giving them an edge in hiring. Freddy’s determined that 65% of applicants preferred engaging with them on a mobile device. ClearCompany’s intuitive texting and email tools enabled Freddy’s to reach candidates and set up interviews quickly, organizing their hiring data across all restaurants in our user-friendly platform. The cherry on top of it all was ClearCompany’s seamless payroll integration with Paylocity.

“We love ClearText! I think it's another really positive way to reach candidates. 65% of our applicants are engaging from a mobile device. That tells me that the old emails and phone calls that we used to do won't work the same way in the recruiting process. Knowing that we've got a variety of options to reach out to a candidate is very, very appealing.” - Stacey Kluge

The Results

With assistance from ClearCompany, Freddy’s created a flexible recruiting process that can cater to the needs of any franchise. Their new process could easily be implemented across their rapidly expanding restaurant group. With access to a variety of recruitment channels and applicant sources, Freddy’s has been able to source a consistent flow of qualified candidates supporting their growth.

“If we’re hiring the right people, if we're engaging candidates in an interactive process, if we’re sharing our hospitality with them, then we're setting the stage for that employee to bring that same positive experience into the restaurant and to make sure that our guests are experiencing that.” - Stacey Kluge

With a great candidate experience, Freddy’s has been able to hire highly qualified talent quickly, ensuring that new hires are excited, engaged, and ready to provide a great customer experience from day one. The best part? It’s all backed by ClearCompany’s outstanding support! Our consultative approach ensures your recruiting processes are created to adapt along with your company as it grows.

“The whole ClearCompany team had some great suggestions for us. They shared ideas on how the system might work better for us, and we really appreciated that. Even today, the team is really proactive in helping us try to make things work. I've always felt that has been a huge plus from ClearCompany.” - Stacey Kluge

ClearCompany’s highly-acclaimed Applicant Tracking System ensured Freddy’s was interacting with and recruiting the best candidates. Equipped with accurate and insightful candidate data, Freddy’s reduced their time to hire, created an enjoyable candidate experience, and prepared themselves for long-term success.

“We love to see our customers grow and succeed. We’re so proud we could help Freddy’s create a flexible, efficient hiring process and an amazing candidate experience that they can use across all of the restaurants in their group. And we know that every Freddy’s guest appreciates the great food and service they receive as well.” - Christine Rose, Vice President of Customer Success, ClearCompany

To learn more about how companies use ClearCompany to improve their HR and recruitment strategies, explore these use cases:


ClearCompany helped Freddy’s to build a robust and reliable hiring process. With best-in-class tools to recruit, engage, and screen candidates, Freddy’s was able to consistently hire high-quality talent that reaffirmed their mission of providing excellent customer service. Our award-winning software, service, partnerships, and innovative software solutions continue to assist organizations with reaching their talent management goals with a history of experience and proven success.

To learn more about Freddy’s and ClearCompany, read the full case study below. If you are interested in how ClearCompany’s Applicant Tracking System can transform your hiring practices, schedule a demo today with one of our experts.

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