Personalized learning and development (L&D) is essential for driving employee engagement and growth. Research shows that employees' top motivation for learning is to achieve their own professional development goals. But too many companies rely on generic, one-size-fits-all training programs that fail to inspire.
When you provide personalized learning experiences that meet your employees’ needs, they feel supported, stay engaged, and are less likely to leave. That’s good for your people and your business.
Fortunately, we’re in the midst of an artificial intelligence (AI) revolution. Learning management systems (LMS) with AI enable L&D teams to deliver customized learning experiences at scale, faster than ever.
If your company is like many, you’re spending more on employee training and development this year — an average of $1,400 per employee annually. Investing in learning technology with AI ensures your investments pay off by closing skill gaps faster, driving engagement, and future-proofing your workforce.
As demands for skills development evolve rapidly, AI offers a smarter and faster way to deliver relevant and impactful learning experiences. With AI-powered tools in your LMS, your team can empower employees to grow and adapt while keeping your organization ahead of the curve.
Take a look at four use cases for personalizing employee learning with AI. Then, download our ebook for a look at four more impactful use cases.
What You’ll Learn
Explore four use cases showing how AI transforms L&D opportunities from one-size-fits-all to tailor-made. Here’s how we’ll break down each use case:
- The Challenge: We’ll share a common challenge L&D teams face when it comes to producing personalized learning paths and materials.
- How AI Helps: We’ll explain different ways an AI-enhanced LMS helps L&D teams overcome obstacles and deliver top-notch, tailored learning opportunities.
- AI in Action: We’ll walk you through a real-world scenario to demonstrate the AI use case.
1. Boost New-Hire Engagement With Personalized Onboarding
The Challenge
Onboarding is a critical period that can make or break the employee experience — up to 20% of turnover happens in the first 45 days on the job. When done well, onboarding contributes to 50% higher retention and a 62% increase in new hire productivity.
However, creating an engaging, tailored experience is time-consuming and resource-intensive. Without personalization, your new hires may struggle to feel connected to their roles, their colleagues, or the company.
How AI Helps
- Skill & Knowledge Assessments: AI can assess new hires’ skills, knowledge levels, and learning preferences through quizzes, surveys, or other diagnostic tools. Ensure your training programs are tailored to meet individual needs from the start.
- Personalized Learning Tracks: Based on the assessment results, AI creates customized learning paths for each employee. Employees receive the right training at their own pace, helping them build confidence and competence without feeling overwhelmed.
- Custom Onboarding Content: LMS AI agents can design onboarding materials that reflect your company’s unique tone and culture. This keeps learning content engaging and consistent while reinforcing your brand identity.
- Support for Different Learning Preferences: AI provides content in multiple formats, such as videos, interactive modules, written guides, or even simulations, catering to diverse learning preferences. This flexibility helps employees absorb information more effectively.
- Time & Cost Efficiency: AI reduces the time and resources typically required for onboarding and training new hires by automating many of your processes. You can free up talent acquisition, HR, and hiring managers to focus on other priorities.
AI in Action
A company uses an AI-powered talent management platform, which includes an LMS, to streamline onboarding and training for new hires. The system analyzes skill assessments to recommend relevant content, adapt learning paths to fit each new employee’s learning goals, and quickly close any skills gaps.
For instance, a new marketing hire might receive training on brand guidelines and campaign strategies, while a sales hire is guided through CRM systems and negotiation skills training. This ensures every employee gets the right training at the right time, tailored to their role and needs.
2. Support Skills Development With AI
The Challenge
Keeping employees’ skills up to date in a rapidly evolving business environment is crucial. We’re well aware of the “skills crisis” plaguing nearly every industry. Nearly half of L&D professionals report that their organization is worried its employees don’t have the skills they need.
But creating and scaling effective skills development programs is labor-intensive and slow. Often, there’s a lack of insight into skills gaps, let alone a plan for how to close them.
How AI Helps
- Real-Time Answers & Content Creation: AI provides instant answers to learner questions and generates customized training materials based on input from subject matter experts (SMEs). That helps designers save significant time while maintaining high-quality content.
- Personalized Recommendations: AI tailors courses, resources, and recommendations based on employee progress, skill level, and preferences, adapting as they grow.
- Diverse Training Formats: From guides and interactive modules to videos and quizzes, AI offers multiple formats to match different learning styles, boosting engagement.
- Feedback & Skill Tracking: AI delivers personalized feedback and tracks performance, helping employees improve while giving managers insights into skills gaps.
- Scalable Programs: AI enables seamless scaling of training programs, supporting teams of any size without overloading instructional designers.
AI in Action
AI transforms training by creating tailored, step-by-step materials like video tutorials and annotated guides. Employees receive personalized learning plans, including interactive quizzes that provide feedback and suggest resources. On-demand access allows for easy review, speeding up training and reducing reliance on SMEs. This approach boosts confidence, fosters continuous learning, and prepares teams to tackle future challenges.
3. Shape Future Leaders and Drive Internal Growth
The Challenge
Identifying potential leaders and giving them personalized career development opportunities is critical for a resilient business. Employees are eager to learn, too, but only 35% are satisfied with the L&D programs their companies offer. But it can be difficult to analyze large talent pools and track individual progress.
How AI Helps
- Spot High-Potential Candidates: AI can analyze performance metrics, participation in learning activities, and goal completion to identify employees with strong potential for growth or leadership roles.
- Tailored Learning Tracks: By tracking individual progress and behaviors, AI can recommend tailored learning experiences that align with each employee’s strengths and career goals. Employees get a structured space to practice and refine valuable soft skills essential for leadership roles.
- Progress Tracking: Both managers and employees can easily monitor development goals through adaptive dashboards in your learning platform that highlight achievements and areas for focus.
- Skill Gap Analysis: AI illuminates specific gaps in leadership development, like public speaking or conflict resolution, allowing your team to launch targeted training interventions that address specific needs.
- Improved Decision-Making: With insights from AI-driven analytics, leaders can make more informed decisions about promotions, training opportunities, and workforce planning.
AI in Action
A company uses an LMS with AI-driven analytics to select candidates for a leadership program, identifying individuals with strong performance and high engagement in learning activities. During the program, the AI platform tracks participants’ progress and provides personalized recommendations, helping employees stay on track to achieve their goals. The analytics features help candidates differentiate themselves from the competition with their progress.
4. Elevate Sales and Customer Service Training
The Challenge
Delivering great customer service requires strong interpersonal skills. However, training employees to handle real-world interactions as your organization grows is challenging and resource-intensive.
How AI Helps
- Simulated Conversations: Learners can practice realistic scenarios to prepare for real-world interactions and build confidence.
- Immediate Feedback: Instant tips on tone, clarity, and language help learners refine their communication, making training more impactful.
- Call Transcript Analysis: AI reviews call transcripts to identify strengths and areas for improvement.
- Tailored Training: Personalized recommendations target individual skill gaps, ensuring employees receive focused, effective development.
- Interactive Learning: Engaging tools and exercises make learning more enjoyable, boosting participation and retention.
AI in Action
A customer service team uses an LMS with AI to role-play customer interactions. The system provides instant feedback on tone and phrasing, helping employees refine their communication skills. Conversational AI reviews real customer calls, identifying skill gaps and recommending targeted training to address them.
Leaning In With AI
AI is changing the game in learning and development. From onboarding and upskilling to leadership training and customer service, AI helps deliver faster, more personalized, and impactful employee growth.
Curious about what’s next? Download our ebook, Embracing AI: 4 Use Cases for Personalizing Employee L&D, and explore how AI can supercharge your team’s development. Unlock new possibilities for employee growth today.
