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Colin Kingsbury

Colin is the President and Co-Founder of ClearCompany. In addition to leading the innovation of the award-winning ClearCompany Talent Management platform, he is also an Alaska-trained seaplane pilot, and writes for several Boston-area publications.
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Make Them Pay: College Admissions vs. Corporate Recruiting

Posted by Colin Kingsbury

Feb 23, 2007 11:55:00 AM

In my  previous post  I stated that "The notion that jobseekers should get everything for free is quaint, infantilizing, and damaging." In the past I've talked about similarities to online dating and eBay, but in this post I want to visit the alternate universe of college "recruiting," where admissions officers approach many of the same problems from very different directions.

Pay to Play
The first thing in college admissions that you notice is that every application comes with a handy form to attach a check, or you can apply online with a credit card. My  alma mater  charges $70 for the privilege this year, and between SATs and whatnot, it's pretty easy to spend $1000 or more on the process with no guaranteed outcome.

Here's a nice chart  showing last year's pipeline. With 15,000 applications, there's around a million dollars coming in to help offset the cost of printing glossy brochures. In the context of an annual budget well into the hundreds of millions, that's not big money, but it's not noise, either.

Ahoy, polloi!
Admissions in college is to some extent what a sales department is to a company, since (almost) every doe-eyed freshman represents four years of tuition. But somewhat like recruiting, the job is also to keep customers out. In Tufts' case, around 75% of people who were willing to fork over a hundred thousand or more were told to have a nice life. And unlike corporate recruiting, there really are no second chances. Sure, you get transfers and whatnot, but the classic undergraduate experience is a once-in-a-lifetime thing. And that in a sense frees colleges, because rejection is pretty much permanent.

Graduation Rates and Success
I haven't looked closely enough to say for sure, but my gut sense is that in terms of the most basic metrics, colleges do far better than companies when recruiting new blood. It's hardly a perfect comparison, but colleges do care about underperforming students, and no matter how well you pay your tuition, if you fail systematically, they will broom you out. Likewise, students are a lot more reluctant to leave when things get bad. Still, when a college admits someone, they often do so with a >90% expectation that person will perform reasonably over the next four years. I wonder how many companies can say the same over even 18-24 months?

Assessment: a World of Difference
When it comes to pre-decision assessment, colleges make companies look like the amateurs most of them are. Depending on how you look at it, the SAT and ACT tests are either a necessary evil, or just plain evil. Leaving aside the controversy, standardized tests are extremely effective at predicting 4-year GPAs when applied correctly, and are heavily used by employers as well.

One reason for the effectiveness of the SAT/ACT tests is their market penetration. Because these two tests are used universally, year after year, there is a great baseline of data for everyone from admissions officers to test designers to work with. Aside from Myers-Briggs and the MMPI (both of which are fraught with legal complexities in their use), there are relatively few "gold standard" tests used by HR. The last time I looked at the space, it seemed like there were thousands of tests available from hundreds of vendors.

There is no question that generally speaking, colleges are looking for a more consistent and easily-defined pedigree than companies. But the business model also leads inherently to fragmentation. In software engineering, for instance, there are hundreds of tests available, many very narrowly focused on specific languages or products. In my experience managing engineers and consultants, I never saw a smart person fail because they couldn't learn a new set of tools quickly enough, but I saw many marginal people fail because they had memorized the words to the song but couldn't tell you what it meant. 

The SAT works well whether the applicant goes on to major in dance or chemical engineering because it exercises basic engines of reasoning that apply across many disciplines. 

What College Admissions Isn't
In a candidate-pays world, I suspect we would see a very limited number of assessments rise to the top. Because candidates would pay to take them, companies would have data on all or most applicants, and not just those biased through the initial screening, the validity of which few bother to consider.

Contrary to those who see this as a crueler world, I think greater use of fundamental testing would expand employment opportunity. In talking about how college admissions compare to corporate recruiting, it's worth noting how much less it relies on networks and referrals. 

And it is not because such networks do not exist. A generation ago, going to a New England prep school gave you a better-than-even chance of getting into at least one of the Ivies, and two generations back it wasn't even debated. While I have nothing but good things to say about where I went to high school,  even by my time the edge was long gone. Networks may give you more, but I suspect it will be mostly of the same old, same old. 
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Getting on the Recruiting Treadmill

Posted by Colin Kingsbury

Feb 18, 2007 12:29:00 PM

Moises over at the Sourcing Corner asks whether there is some sort of corporate fitness program  out there to get businesses into shape:
In another article, by Luke Johnson titled "The truth about the HR department", Mr. Johnson says: "Companies should start getting fit right now. As Albert Einstein said: 'Bureaucracy is the death of any achievement.' When it is a question of survival, there is no room for the non-essential."

This articles caused my head to spin, thinking; how are we to take hold of our talent management programs? How do companies get "fit"? I mean, is there some kind of treadmill for companies?
Well, actually there is--it's called "the competition," and if you don't beat it, it beats you.

Companies, like people, tend to respond more acutely to tangible pain than to abstract future rewards. Most of the people who go to the gym regularly and eat a healthy diet do so because they actually enjoy it. Sure, there's that promise of a longer, healthier life in a more-attractive body, but after a long day dealing with hiring managers, how many of us really look forward to sore muscles and a nice plate of steamed broccoli?

The challenge for managers who wish to be successful is to not wait until they suffer the corporate equivalent of a heart attack to change their ways. Those positions that can take months to fill today? Make that a year, and throw a 10-25% salary increase on there too, because that might be what you need to convince someone to leave a job they're quite happy with to take a chance on you. Change will certainly come when plans to open a new branch office hit a wall, or when you can't bid on new projects because you know you won't be able to staff them.

Now it's possible that in a year or two when this hits your business, those CxOs and hiring managers will admit you were right and start doing what you've been telling them to do all along. The big question is whether you'll be there to enjoy it. When people don't like their burger, they're liable to blame the cook before they blame the cow. OK, sorry, I know I'm preaching to the choir while you're out there trying to convert the heathen. You need a plan, not a pep talk.

The key for you is to draw the problem out into the open and put numbers on it. As Rodney Dangerfield once said, "Want to feel skinny? Hang around with fat people." So, put your hiring managers on the scale. Show them the time-to-hire reports, the number of applicants per position, and the starting salaries over the past two years. Don't put lipstick on the pig and hope that makes them think nicer things about you; roll it in the mud before you bring it into their office. Tell them that you need their support to get your new budget/project approved or else things are going to get really ugly. If management thinks the current numbers are still tolerable enough to shoot you down, ask them what would be intolerable so you know when to come back.

For some companies, the shooting has already begun. Ask our client Technip USA , one of the world's premier gas and oil engineering firms, how hard it is to fill many of their most important positions. A recession will definitely make it easier to hire a receptionist or entry-level IT person, but it won't increase the number of Senior Subsea Commissioning Engineers. Whether it's salespeople, tax accountants, AJAX developers, or what have you, there are probably a number of revenue-critical positions in your organization for which a recession will have little to no effect on the supply of talent. The good news is that you're not the only recruiter fighting an uphill battle. Chances are your competitors are mostly doing the same, which means the door is still open for you to gain a key competitive advantage.
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Make Them Pay

Posted by Colin Kingsbury

Feb 15, 2007 1:16:00 PM

There's been a bubble of interest out there in the relatively dismal world of recruiting with both  TechCrunch  and  Venture Beat  weighing in on the recent proliferation of players in advertising and sourcing.

I can't find it anymore but there was a great comment on the TechCrunch article which basically said, "this space will stink so long as candidates don't pay."

There is perhaps no more cherished assumption in this business than the idea that candidates shouldn't pay for anything. How cherished? Check out this post at recruiting.com , which states,
If any employer asks you to pay for any part of the employment process call the police immediately.
While true, this is often read to mean "anyone involved in finding you a job" and not just the employer proper, with the end result being that anyone aside from a "career coach" or resume writer gets labeled a crook. See this post at Joel Cheesman's site on The Ladders, which has the temerity to charge jobseekers $30/mo for access solely to $100k+ jobs, and makes very clear that if you've never pulled down a six-figure package, you should go somewhere else.

The notion that jobseekers should get everything for free is quaint, infantilizing, and damaging. There is a rule, by no means universal, but nonetheless generally useful, that business processes are set up primarily for the benefit of the people paying for them. While employers complain endlessly about job boards (and not entirely without reason), think about what a dismal abbatoir they are for candidates, who can look forward to spend hours clicking through poorly-targeted job ads and forced to complete brain-dead screening surveys for jobs they know full well they have maybe a 1-in-50 chance of even getting an emailed rejection letter.

When the only thing that every single person who's ever come within range of the recruiting process is that it stinks like week-old fish, it's time to reconsider cherished assumptions. Let's dispense with the ethical questions, because if it's bad to charge people a modest sum of money to help them find a well-paying job, how much more reprehensible is it to charge them to  find true, scientifically-engineered love ?
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SaaS Pricing Precedents

Posted by Colin Kingsbury

Jan 31, 2007 10:51:00 AM

Jason Corsello posted last week  about how some Software-as-a-Service vendors' pricing is starting to look more and more like the "bad old days," and includes an example to illustrate his argument. One of the commenters responds, saying "It's simple - the pricing models you refer to are just not SaaS."

All of this hearkens back to Thomas Otter's brilliantly-titled  "Nobody Expects the SaaSquisition"  post, where he wrote,
For ages I have been trying to figure out what SaaS is. I’m still no clearer, and I have read masses of posts, analyst reports, marketing materials and irregulars emails. It seems there are different forms of SaaS, including the highest forms of SaaSdom, "pure" and "true" SaaS.
The one and perhaps only thing I think every SaaS vendor can agree upon is that their own pricing model is "true SaaS" while their most-reviled competitor's is not.

The problem is that while customers often say they want service-based pricing, the way they sign contracts often says differently. If we look at three common utilities we can see three different approaches to the service pricing conundrum:

- Gas and electricity are typically purchased on a pure usage basis. Last year my gas bill ranged from just under $20 in the summer to nearly $200 in January. Prices vary with both usage and commodity price, and there is no choice--everyone gets the same "product."

- Cable TV offers a variety of features (channels and add-ons like a DVR), but all based on a flat monthly rate regardless of the number of hours you watch. You also pay based on the number of TV sets in the house.

- Mobile phones are priced by the minute like gas or electricity, but most customers opt to buy a fixed monthly minimum amount at a discounted rate.

It is interesting to note that the only markets in which pricing is based purely on effective usage are those which are effective monopolies, and long-standing ones at that. Mobile phones, which are the newest and least monopolistic of these markets, exhibit a pricing model closer to the airlines, where the guy sitting in the next seat could easily be paying twice or half as much as you. Frankly, compared to Verizon, Jason's pricing examples don't look half bad.

A 100% usage-based pricing model for SaaS, which is more comparable to mobile phones than electricity or cable TV, would likely exhibit similar complexity. The fact that it is still by and large less complicated is a testimony mainly to the low cost of infrastructure and the high degree of competition which persists. 
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Unconferencing

Posted by Colin Kingsbury

Jan 29, 2007 10:07:00 AM

I'm settling back into the daily grind after attending last week's  Talent Unconference , the brainchild of  Jeff Hunter  and graciously underwritten by his employer, Electronic Arts. 

Jeff was kind enough to ask me to co-host the Future Tech track with Sean Rehder of  Talent Logistics , which unfortunately meant I couldn't attend any of the other excellent tracks. This was however mitigated by the great people who joined our sessions, including  Yves Lermusiaux  of Checkster,Hans Gieskes  of H3, Neal Bruce  of Monster, Wesley Wu of Towers Perrin,Gerry Crispin, Brad Kendall, and many others.

I will be posting more about the conference over at the  TalUnCon Blog throughout the week. Because it's an "unconference," all the video, presentations, and other content generated will be published in the open for everyone to enjoy.

Jeff Hunter has been unrelenting in his drive to change the way we talk and think about talent, and he is one of a very few people who could have pulled this event off so well. The attendee list was a stellar group of industry thought leaders and I look forward to all of us being able, ten or twenty years hence, to brag about being there at the beginning.
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Doubts About RPO

Posted by Colin Kingsbury

Jan 23, 2007 10:38:00 AM

Cross-posted on RecruitingBloggers.com

John Sumser gives a  big thumbs-up  to the concept of Recruitment Process Outsourcing in today's post. It's an idea I've flirted with before but in the end I don't believe it's likely to amount to anything close to the promises being made.

The first problem is that recruiting is a viciously cyclical business, as the stock price  of Korn Ferry illustrates well. When things get tight companies freeze hiring, and the contractions can hit hard and fast. The vast rabble of 1-5 person staffing firms that blink in and out of business like fireflies on a summer night is arguably the perfect evolutionary response to such a market. They make hay while the sun shines and go into low-cost hibernation during the famines.

The second problem is that of regressing to the mean. In order to deliver scale, you need to enforce standardization. Payroll outsourcing can deliver services both better and cheaper because doing payroll for me and payroll for the guy next door is pretty much the same job. Staffing services like Manpower and the many mom-and-pops have long provided RPO to the segments of the market in which people are as interchangeable as payroll forms. I'm open but yet to be convinced that the same can be said for recruiting in general, and high-value recruiting in particular.

Of course, no one thought you could build a business delivering packages around the country overnight at a fraction of the cost of courier services until FedEx figured out how to do just that. There is an equally large prize awaiting for anyone who cracks the RPO code.
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Design-Centric Software and our Anniversary Release

Posted by Colin Kingsbury

Jan 12, 2007 9:22:00 AM

Over the weekend we released Resume Direct 2.1 as a way of celebrating two years (to the day) since launching the beta. We've added over 70 clients since then (60 of them in 2006 alone) and the functionality we offer has grown far and wide with them.

Aside from some great new features like custom fields, the largest part of this release was dedicated to an "Extreme Makeover" of the requisition UI screens. The requisition pages have probably undergone more changes in the past two years than any other single part of the system. In 2005 it was little more than title, department, and location. Now there are roughly two dozen standard options, and with custom fields, clients can take that number as high as they want it.

Starting around six months ago we began noticing that in both demos and new client training sessions, an inordinate amount of time was being spent on screens that represented less than a quarter of the overall functionality we offered. No one (either prospects or clients) was complaining that it was too complicated, but the internal feedback loop between our support and training staff and the product development team kept coming back and saying "we need to do better."

Design-centric thinking may be newly in vogue in the software industry but for me personally it is old hat. Both of my parents were working artists, my father the head of creative services for nearly thirty years at the fragrance company Coty. Along the way he got to work with Sophia Lauren (who once baked him banana bread in her hotel suite) and threw away a bunch of original sketches by Andy Warhol, then just another mediocre freelancer looking to make a few extra bucks. 

One of his greatest successes was the launch of Exclamation! in the late 80s. Perhaps his proudest achievement was to see the bottle exhibited at the MoMA, which had been his favorite museum since he was in art school. It's not an exaggeration to say that bottle helped put me through college. What is perhaps the most fascinating thing is that when I mention it to people, the first thing they remember isn't what the fragrance smelled like, but what it looked like.

For HRMDirect, the benefits of good design are no less acute:

- Reduced training cost
- Reduced support cost
- Increased adoption by end-users (especially hiring managers)

Most software vendors only care peripherally about these issues because:

a) they make money charging extra for training
b) they make money charging extra for enhanced support 
c) the licenses were sold up front, so it's out of their hands

Why does HRMDirect care? As a software-as-a-service provider we are set up entirely differently.

1. We include training in our base prices, so the less training clients require to become effective, the better we do

2. We include full support in our base prices, so the more support clients require, the less money we make

3. Our licenses are sold annually, so we need clients to renew and hopefully increase the number of licenses each year to succeed.

In a SaaS world, we succeed the more closely we align with client needs, and good design, an afterthought in virtually every system out there, takes pride of place for us. While I don't know that I'll ever see screenshots of our new requisition UIs in a museum, and I'm quite sure that Scarlett Johanssen will never bake me banana bread, good design sensibility is in my genes and permeates everything we do here at HRM.
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Recruit It Like Beckham?

Posted by Colin Kingsbury

Jan 7, 2007 11:13:00 AM

Perhaps it was the fact that more important things are going on at the time but I am surprised to see a near-complete lack of recruitosphere commentary on soccer super-celeb David Backham's 5-year, $137,000 per day contract to play for the Los Angeles Galaxy.

As a case study in recruiting and talent management it is an interesting move for both Beckham and the Galaxy. I'm just guessing here, but I'd bet a round at the local pub that Backham's annual $50m could pay the annual salary of an awfully large part of the entire US soccer league as we know it. It has to be a bet-the-pot move for the team, and to some extent professional soccer in the US at large.

It is an equally dramatic move for "Becks and Posh," who are moving to a country where what everyone else calls football arguably ranks withprofessional bass fishing and Texas Hold 'Em in popularity. Granted, they're moving to the global capitol of the cult of celebrity devotion and not someplace like Boston, where some Japanese guy no one ever heard of until a few months ago could well outshine them, especially if he delivers. Beckham now needs to show whether he can re-create the personal brand that made him a household name in countries that use the metric system.

Therein lies one of the most interesting details in the whole story from an HRM perspective. After an enormously successful run with Manchester United, Beckham moved in 2003 to Real Madrid with much fanfare and thence proceeded to stink up the joint. He's been starting most games on the bench, which is the sporting equivalent of having an employee who is invited to meetings on the condition he doesn't speak unless spoken to. When you spend tens of millions you expect a bit more.

If companies are just beginning to think beyond the culture of superstar employees, it's a long-known fact in pro sports that past performance does not guarantee future results. Superstars build up great individual stats as their teams flounder, while clubs full of middling players sometimes find magical harmony and wallop better-pedigreed competitors.

But for the Galaxy, recruiting Beckham is arguably less about winning on the field than it is about attracting interest. I live in a largely Latin American neighborhood and I trust a Brazilian to know when he says that many of the American teams are quite decent. The problem is that no one aside from those Brazilians is watching. So while Beckham's ability as a player is hardly tangential, his greatest asset is the tabloid-friendly lifestyle that made him the only soccer star who stands a chance of being recognized on the street in most of the US, and that's largely due to his wife, whomanaged to cross the Atlantic successfully a decade ago.
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The Great White Referral

Posted by Colin Kingsbury

Dec 26, 2006 1:48:00 PM

Howard Adamsky's 2005 article on The Myth of the Passive Candidate was a timely repost on today's ERE. If 2005 was the year of the Passive Candidate, 2006 has been the year of the Employee Referral. It's a good thing it's almost 2007 because I am getting tired of it.

Don't get me wrong: employee referrals can produce great hires, no doubt about it. But I think they're being oversold.

First, you can't escape the relationship between quality and quantity. One of the main reasons why referrals can be so good is that the referring employee truly knows the candidate's abilities, and isn't just going on a resume and interview. What you see is more likely to be what you get. However, most people aren't professional networkers, and the number of people they know at that level is limited. Chances are most people at best know a dozen or so people in the same field well. While it's nice for Bob the sales guy to refer his occasional golf buddy Joe the programmer for that new opening, I doubt that lead is any more valuable than if Joe were found by a names sourcer.

There are cases where this factor matters less. Retailers like Starbucks, for instance, require almost no specific skills or experience, but care plenty about universal qualities like personality and integrity. Generally speaking, the more targeted and specific your searches are, the fewer people your current employees are likely to know, and know well.

Second, making a referral program work is 95% about business processes and 5% about tools and products. Most employees, and certainly the best, are somewhat picky about who they refer, and probably the biggest killer of referrals (and faith in the HR department more generally) are the number of referrals that go down the memory hole or get treated the way the company treats most applicants. When the employee hears from the friend two weeks later that they still haven't heard anything from HR, relationships and the willingness to make future referrals are damaged.

Likewise, there are a few simple things nearly any company could do which would increase their quality referrals significantly. First, every new recruit can give you the names of the top people they worked with in their previous life. This isn't what most people think of as an employee referral program, but these are likely to be some of the best recommendations you'll ever get in quality terms, and you don't even have to pay a bonus for them. 

Second, you should make a habit of cleaning out employees' rolodexes two or three times per year. Most of our Outlook contact lists are full of information names sourcers would charge good money for, and it's all company property. Have employees export their contact lists to a Spreadsheet and highlight the people they think are a cut above.

Last, instead of waiting for an opening to occur and hoping for the best, send a survey out to current employees asking them to name a few people they know who they would love to work with on their team, at any level above or below them, and why. This way, when you do have an opening, you don't need to rely on the employee finding out, contacting the person, and the person getting back to you before the process can begin. Obviously you need to be careful and you may choose to not contact any of these people right away, but at least you're in the driver's seat when the time comes.
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Candidate Touch and Making Your ATS Disappear

Posted by Colin Kingsbury

Dec 18, 2006 10:44:00 AM

I just noticed this story on ERE's Inside Recruiting news talking about how company career websites seem designed "to keep human contact to a minimum." This just reinforces the point I made last month in talking about how most ATSs serve as barriers to making contact with high-quality candidates.

The ERE story quotes from a vendor study in which 10 "Michael Jordan" resumes were submitted to 10 companies just to see what would happen. The result?
One of 10 resumes submissions yielded a response, and that response was a form email rejection letter.
Ouch.

This is exactly why we developed our Hotlist Alerts feature which allows you to set up watch lists of critical skills, job titles, or the names of your top competitors, and get notified immediately when a matching candidate applies. We'll actually email a copy of the resume straight to the recruiter so you can move on the candidate without any delay.

There are a lot of other good tips in the article, including this one:
Reassess critical information. To make the process less time-consuming for applicants, determine whether you can shorten the initial application process.
Of course, most ATSs require candidates to complete a lengthy application form and go through a registration process. While this is perhaps useful for dealing with serial jobseekers who apply for every job on the website, it is far more effective at driving away the rare highly-qualified people who you really want. It's worth noting that the average TPR, who makes her living from making placements, will almost never ask candidates to do any more than email a resume.

While it makes some sense to dig up a moat around your castle, most companies and ATS providers forget to put in a drawbridge to go with it.
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